Hydra Light International Limited [ABN 57 138 595 525] and its related entities as defined in the Corporations Act 2001 (Cth) (“Hydra Light”) respect the privacy of individuals and treat your Personal Information with respect and integrity.

This privacy policy (“Privacy Policy”) sets out the way in which Hydra Light collects and handles your Personal Information and complies with the Privacy Act 1988 (Cth).

Hydra Light reserves the right to amend, at its sole discretion, this Privacy Policy without notice.

 

1. Collection of Personal Information

1.1    Generally you can deal with Hydra Light anonymously (i.e. without identifying yourself). However, by doing any of the following you consent to the collection of your Personal Information by Hydra Light in accordance with this Privacy Policy:

(a)      Visit Hydra Light’ website and providing your Personal Information;

(b)      Interact or follow social media managed by Hydra Light (such as Facebook, Twitter, YouTube or Instagram);

(c)      Place an order via a store, telephone or website;

(d)      Apply for a job with Hydra Light;

(e)      Submit website feedback, enquires or comments;

(f)       Provide your Personal Information for the provision of special offers by Hydra Light or any other service provided by Hydra Light, including the newsletter;

(g)      Enter into an agreement with Hydra Light; or

(h)    Any other method of collection as determined by Hydra Light from time to time.

1.2     Hydra Light may collect and hold the following personal information (“Personal Information”):

(a)      Name, address, phone and/or facsimile number and email address;

(b)      Australian Company Number and/or Australian Business Number (if required);

(c)      Details of your orders;

(d)      IP address;

(e)      Loyalty program, award or redemption details;

(f)       Driving licence or other photo and address identification;

(f)       Bank details; and

(g)      Any additional information provided to Hydra Light, including any feedback, rating or comments made by you.

2. Use of Personal Information

2.1     Hydra Light uses the Personal Information for the purpose for which it was specified or reasonably apparent at the time when the Personal Information was collected. The Personal Information may be used in respect to the following:

(a)      Providing order confirmations;

(b)      Processing and delivering of orders including fraud prevention;

(c)      Assisting the offering of products and services by Hydra Light or its related entities, merchants, contractors, agents and/or employees;

(d)      Processing of job or franchise applications and the provision of relevant information in this respect;

(e)      Communicating promotional offers, marketing information or special events;

(f)       Responding to feedback, ratings, comments, complaints and enquiries; and

(g)      Using for administrative, marketing, planning, employment performance review, service or product development purposes.

2.2     You may advise Hydra Light if you do not wish to receive any promotional offers, marketing information or special events from Hydra Light.

3. Disclosure of Personal Information

3.1    Where appropriate and required, Hydra Light may disclose your Personal Information:

(a)      To other associated Hydra Light entities, including its delivery company;

(b)    To Hydra Light’ suppliers, agents or contractors in connection with or for the purpose of Hydra Light’ business;

(c)      Where the law requires or authorises Hydra Light to do so, particularly in relation to fraud prevention; and

(d)     To any other third party notified by you at the time of or after collecting your Personal Information, including the merchant performing services to you.

3.2    Hydra Light will not disclose Personal Information to overseas recipients.

4. Access to, Protection and Destruction of Personal Information

4.1     Subject to the Privacy Act 1988 (Cth), Hydra Light provides you with access to your Personal Information upon your request.

4.2     Hydra Light will take reasonable steps to ensure that your Personal Information is accurate, up to date and complete. However, Hydra Light relies on you advising of any changes or inaccuracies of your Personal Information. Please advise Hydra Light if you are of the view that any of your Personal Information requires updating or correcting.

4.3     Hydra Light will take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure (other than set out in the Privacy Policy).

4.4    No data transmission over the internet can be guaranteed to be 100% secure. As a result, while Hydra Light strives to protect your Personal Information, Hydra Light cannot ensure or warrant the security of any information you transmit to Hydra Light over the internet, and you do so at your own risk. Once Hydra Light receives your transmission, Hydra Light makes its best effort to try and ensure the information and Personal Information security both on Hydra Light systems and while in transit between Hydra Light’ systems and the companies who provide Hydra Light with the various systems.

4.5    Hydra Light will destroy any sensitive personal information e.g. driving licence after a period of 4 months.

5. Complaints Procedure

5.1     If you wish to make a complaint about a breach of the Privacy Policy or the Privacy Act 1988 (Cth) by Hydra Light, please lodge a complaint to the Hydra Light privacy policy co-ordinator (“Co-ordinator”) at customersupport@hydracellpower.com. The Co-ordinator will investigate your complaint and determine how it can be resolved.

5.2    Should you not be satisfied with the way your complaint was handled or determined, you may contact Hydra Light or, alternatively, contact the Australian Information Commissioner via www.oaic.gov.au.